SiteManiq.ai

Provider and paid use

SiteManiq is provided by M3D Holdings Sdn. Bhd. Paid use, including pilots, is governed by a written agreement that sets out the parties, fees, usage limits, support and exit terms. If that agreement conflicts with these Terms, the agreement prevails.

These Terms of Service ("Terms") govern access to and use of SiteManiqAi("SMAi", "the Service", "we", "us"), a software-as-a-service platform for operational management, delivery documentation, communications and related business workflows. The Service may be used by independent customer organizations, each operating within its own account and data environment. By accessing or using the Service, you agree to these Terms.

1. Acceptance of Terms

By creating an account, connecting a WhatsApp number, or otherwise accessing or using the Service, you confirm that you have the authority to do so on behalf of yourself or the organization you represent, and that you accept these Terms on that basis. If you do not agree to these Terms, do not use the Service.

2. Authorized Business Use

The Service is intended for legitimate business and operational use by authorized personnel of a customer organization — for example, submitting and reviewing delivery documentation, tracking operational records, and communicating through the Service's messaging and dashboard features. Access is limited to users an organization has authorized, and to WhatsApp numbers or accounts that organization has registered for that purpose.

3. Customer and User Responsibilities

A customer organization is responsible for the accuracy of the information it and its users submit through the Service, for managing which of its users and phone numbers are authorized to use the Service, and for complying with applicable law in its own use of the Service and the data it processes through it. Users are responsible for the accuracy of the information they personally submit and for using the Service only for its intended operational purposes.

4. Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account or an authorized WhatsApp number connected to your organization's account. Notify us promptly if you become aware of any unauthorized access to or use of your account.

5. Operational Data

Operational data submitted through the Service — including delivery documentation, messages, photos, and related records — belongs to and is controlled by the customer organization that submitted it, subject to the Service's Privacy Policy. We process this data solely to provide, maintain, and support the Service.

6. AI-Assisted Functionality

The Service uses AI to assist with interpreting messages and extracting information from submitted documents (for example, optical character recognition and data matching). AI-assisted output is provided to support operational workflows and may not always be accurate. It is your responsibility to review AI-assisted output where accuracy is operationally or financially significant.

7. Human Review and Deterministic Business Rules

Financial and operational decisions made through the Service remain subject to deterministic business rules configured by the customer organization and/or review by that organization's own staff, where applicable. AI assistance does not replace an organization's own decision-making processes or internal controls.

8. Prohibited Use

You agree not to:

• Use the Service for any unlawful purpose, or in a way that violates any applicable law or regulation.
• Attempt to gain unauthorized access to the Service, another organization's account or data, or the systems supporting the Service.
• Submit content on behalf of a WhatsApp number, organization, or person you are not authorized to represent.
• Interfere with or disrupt the integrity or performance of the Service.
• Reverse engineer, decompile, or attempt to extract the source code of the Service, except where applicable law permits it.
• Use the Service to transmit malware, spam, or other harmful or unauthorized content.

9. Availability and Service Changes

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. The Service may be modified, updated, or temporarily unavailable from time to time, including for maintenance or improvements. As an early-stage product, features may change as the Service develops.

10. Intellectual Property

The Service, including its software, design, and underlying technology, is owned by or licensed to us and is protected by applicable intellectual property laws. These Terms do not grant you any ownership interest in the Service. Operational data you submit remains yours as described in Section 5.

11. Third-Party Services

The Service relies on third-party infrastructure and platforms to operate, including hosting, database, messaging (such as the WhatsApp Business Platform), OCR, and AI providers. Your use of WhatsApp-related functionality is also subject to WhatsApp's and Meta's own terms and policies. We are not responsible for the availability or performance of third-party services we do not control.

12. Confidentiality

Each party agrees to protect non-public information it receives from the other in connection with the Service using a reasonable degree of care, and to use such information only for purposes related to the Service, except where disclosure is required by law.

13. Disclaimer and Limitation of Liability

The Service is provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including as to accuracy, reliability, or fitness for a particular purpose. As an early-stage SaaS product, the Service is provided without any service-level guarantee. To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, or consequential losses arising from use of the Service, and our total liability for any claim relating to the Service is limited to the amount, if any, paid by you for the Service in the period giving rise to the claim.

14. Termination

We may suspend or terminate access to the Service, in whole or in part, for a user or organization that violates these Terms or misuses the Service. A customer organization may stop using the Service at any time. Provisions of these Terms that by their nature should survive termination — including Sections 10, 12, and 13 — will continue to apply.

15. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the Service after an update constitutes acceptance of the revised Terms.

16. Contact

Questions about these Terms can be sent to mm.smai.co88@gmail.com.