SiteManiq.ai

This page explains how a person or an authorized customer representative can request deletion of data associated with SiteManiqAi ("SMAi", "the Service"). It applies to data such as WhatsApp sender information, submitted messages and documents, and account information held in connection with the Service. See our Privacy Policy for a full description of what we collect and why.

How to request deletion

To request deletion, email mm.smai.co88@gmail.com with "Data Deletion Request" in the subject line. To help us locate and act on your request, please include:

• Your name.
• The phone number and/or email address associated with the data (for example, the WhatsApp number that sent messages to the Service).
• The organization or account the data is associated with, where applicable.
• A description of what data you want deleted.

Verifying your request

Before deleting data, we may need to verify the identity of the person making the request, or the authority of a customer representative to request deletion of data belonging to their organization's account. We may ask follow-up questions to confirm this before proceeding.

Data we may need to retain

In some cases, we may not be able to delete all requested data immediately, or at all. We may need to retain certain information where reasonably necessary for:

• Compliance with legal obligations.
• Security purposes.
• Fraud prevention.
• Audit requirements.
• Contractual obligations, including a customer organization's own operational record-keeping requirements.
• Other legitimate record-keeping purposes.

Where we cannot fully delete data for one of these reasons, we will let you know what was retained and why, where reasonably practicable to do so. Our response will say whether any record must be kept for a legal or accounting reason. Copies in backups are removed when those backups expire, and a deletion is reapplied before any restored data is used again.

What happens next

We will review each request and respond by email. Processing time may vary depending on the nature of the request and any verification needed. We do not offer a guaranteed response time or service-level commitment for deletion requests at this time.

Contact

For deletion requests or questions about this page, email mm.smai.co88@gmail.com.